In my opinion, this is pretty damning information. If this is indeed true, Code 42 is selling a service as unlimited, when they know full well they may not actually be able to provide said service if you use an excess of 10TB. Instead, they have suggested that Crashplan's service is simply unreliable with archives above 10TB, rendering data recovery - the entire service they are being paid to supply - difficult if not impossible. I only posted this to let others know about the new limit so they could plan accordingly.Įdit 3: The latest update I've received has indicated that there is no 10TB/device limit, which is odd considering the language in the initial email. I don't care that my account is being terminated. They advertised unlimited and are now telling me a very specific limit. I legitimately have > 30TB of data, so there's just no way I can knock it below the required 10TB limit.Įdit 2: To those saying it's my own fault, I'm abusing the service, etc etc.

I took a look and they still advertise their service as unlimited.įigured I'd post a warning to anyone else that might be in the same situation.Įdit 1: To those wondering, my backup was way larger than I thought - it's up to 51TB. If you do not do so by June 1, 2020, your subscription will not be renewed, and your account will be closed at the end of your current subscription term. Note that we have extended your subscription to Jto give you ample time to make changes. Due to the size of your archive, full restores of your backup archive, and even selectively restoring specific files, may not be possible.Īs a result, we are notifying you, per our Master Service Agreement and Documentation, to reduce your storage utilization for each device to less than 10TB by June 1, 2020. It is so large, we cannot guarantee the performance of our service.

You have one of the largest archives in the history of CrashPlan. Unfortunately, we write to you today to notify you that your account has accumulated excessive storage, which will result in degraded performance. We appreciate the trust that you have placed in CrashPlan - that relationship is important to us. Thank you for being a CrashPlan® for Small Business subscriber.

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